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Nextag Reviews

4.0

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1 review on Trustmeter

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Consumer Complaints and Reviews

10th May 2017

Ashley B

1 review

Terribly slow delivery

. I ordered a product to be delivered within a certain timeframe. The delivery team did not show up within the specified timeframe (or at any time), nor was I phoned to get an explanation why my order was not being delivered. I was not left a card or anything like this saying that they even attempted to deliver my order, so this means that they did not bother to show up. On the next day I got an automated email stating that my order was cancelled. When I called their customer service team, they told me that because I did not get in touch with them to re-arrange the delivery, my order was automatically cancelled. The girl on the phone advised me that if she were me she would have contacted them to check what was going on with the order. There were no apologies or offers to rearrange the delivery. This is just ridiculous and unacceptable and i will never buy from this website again.

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Contact information

Visit website

Write to

buyersupport@nextag.com

Call us on

(650) 293 – 0424

We live here

555 Twin Dolphin Drive, Suite 370 Redwood City ; 94065, California , 94065

Country

United States